Plume (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), and applicable provisions of the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following categories of information:

  • Personal Information: Full name, email address, phone number, postal address.

  • Sensitive Personal Data (as per Indian law): Government-issued identification details, payment and billing information.

  • Booking & Stay Information: Reservation details, stay history, preferences, and special requests.

  • Technical Data: IP address, browser type, device details, cookies, and website usage data.

  • Communication Data: Emails, calls, inquiries, and feedback shared with us.

2. Legal Basis for Processing (GDPR)

We process your data on the following lawful grounds:

  • Performance of a contract (hotel bookings and services)

  • Legal obligation (government reporting and compliance)

  • Legitimate business interests (service improvement, fraud prevention)

  • Consent (marketing communications and cookies, where applicable)

3. How We Use Your Information

Your information is used to:

  • Manage reservations, check-ins, and payments

  • Provide hotel services and customer support

  • Comply with statutory and regulatory obligations

  • Improve our website, operations, and guest experience

  • Send transactional communications and, where consented, promotional updates

4. Cookies and Tracking Technologies

Our website uses cookies to ensure functionality, enhance user experience, and analyze traffic. You may control cookie usage through your browser settings. Disabling cookies may affect website performance.

5. Information Sharing and Disclosure

We do not sell personal data. Information may be shared only with:

  • Authorized service providers (payment processors, booking engines, IT vendors)

  • Government or regulatory authorities as required under Indian law

  • Law enforcement agencies pursuant to legal requests

All third parties are contractually obligated to protect your data.

6. International Data Transfers

If your data is transferred outside India or the European Economic Area, we ensure appropriate safeguards such as standard contractual clauses or equivalent data protection mechanisms.

7. Data Security Practices

We implement reasonable security measures as required under the IT Act, including administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill business purposes or comply with legal and regulatory requirements.

9. Your Rights

Subject to applicable laws, you have the right to:

  • Access and review your personal data

  • Request correction or updates

  • Withdraw consent for marketing communications

  • Request deletion of data, where legally permissible

Requests can be submitted using the contact details below.

10. Third-Party Websites

Our website may contain links to third-party platforms. Plume is not responsible for the privacy practices or content of such websites.

11. Policy Updates

We reserve the right to update this Privacy Policy periodically. Changes will be effective upon posting on this page.

12. Contact Information

For privacy-related concerns or data requests, contact:

Plume Hotel
Email: info@plumehotels.com
Phone: 0120 696 6555
Address: Greater Noida,
Noida, Uttar Pradesh 201308